A. Your payment is submitted online.

A. Yes. If you have a MAPCLUB account, simply log in and click on order history. If you do not have an MAPCLUB account, you will have a shipment tracking number located on your confirmation email for ship to home orders. If you have any other questions about your order, email Customer Care helpfulhub@acehardware.co.id

A. Please contact Customer Care or visit the initial store you purchase with for a return. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit. You must have your receipt. Gas powered Outdoor Equipment cannot be returned once gas or oil has been put in it, even if the Equipment has been drained of these materials. Assembled items are not returnable. For outside Jakarta delivery you need to contact Customer Care first.

A. Please return the item to the store that made the delivery and make sure to have your receipt. For outside Jakarta delivery you need to contact Customer Care first.

A. Unfortunately you are unable to cancel your ship to home order if it is already on its way to you. If you wish to return the item(s) once received, please return to the initial store you purchase with. You must have your receipt.

A. Please contact Customer Care or visit the initial store you purchase with for more information on how to cancel your order.

A. You can reset your password on our platform.

A. Please visit our store locator on our platform.

A. Free Store Pick up – Fulfilled from Store order processing time is dependent on store hours of operation and product availability. Typically, an in-stock item is available for pickup within 2 hours of placing your order.

A. You will receive a "Ready for Pickup" email. This email will indicate that the item(s) are ready to be picked up at the store.

A. Typically a store will hold your order for maximum 3 days. After period expired, we will no longer be responsible for the purchased items.

A. You will need the following items; Receipt with Order Number, and Photo Identification.

A. Yes, there are shipping charges associated with Ship-to-Home orders. Shipping costs for orders placed on www.acehardware.co.id are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during checkout.

A. Yes, Ace offers Next Day and Second Day shipping options in addition to Standard Ground.

A. Next Day Shipping (Arrives Next Business Day), Second Day Shipping (Arrives within 2 Business Days) and Standard Ground Shipping (Arrives on 3 to 8 Business Days) *Total delivery time includes processing and carrier transit time Please note, business days are Monday - Friday, excluding national holidays.

A. Please refer to the product page for the earliest delivery option.

A. Not all items are eligible for delivery. If an item is available for Deliver from Store, it will be indicated on the product page and in the cart.

A. Yes!

A. The delivery address you entered may not have been within the Delivery radius of the store you selected.

A. No. We can be reached at helpfulhub@acehardware.co.id
Alternatively, you can contact the Helpful Hub through the initial store you purchase with.